Delete your Temporia account
This translation is provided for convenience. Only the French version is legally binding. Read the French version →
This page explains how to delete your account in the Temporia app (iOS and Android), published by PIXICODE, with or without the app, and what happens to your data.
1. From the app
Open Settings › Account › Delete my account, then confirm. Deletion takes effect immediately; the date on which your data will be permanently erased is shown on screen.
2. Without the app
You no longer have the app, or you do not want to reinstall it? Write to dpo@pixicode.dev with the subject “Temporia account deletion”. Since we never store email addresses in plain text, please tell us how to find your account:
- email and password account: write to us from that address; we recompute its hash to find the account;
- Google or Apple account: write to us from the email address of that Google or Apple account;
- guest account, or Apple account whose address you chose to hide: give us your friend code and attach a screenshot of the app’s Profile screen on your device, where it is shown.
Your friend code is visible to your friends: on its own, it does not prove the account is yours. We only delete an account if the request comes from its holder: a message sent from the address linked to the account, or a screenshot of the Profile screen on your device. If in doubt, we may ask you for additional information. If the app is still installed, the simplest way is to delete the account from the app (section 1).
We process your request within one month of receiving it at the latest, and confirm the deletion by replying to your email.
A guest account whose friend code you no longer know (for example after uninstalling the app without linking it to an email address, Google or Apple) cannot be found: it contains no email address, no real name and no Google or Apple identifier.
3. Data deleted
Immediately, the account is deactivated:
- all your sessions are revoked;
- if you signed in with Apple, the authorization granted to Temporia is revoked with Apple;
- you are removed from your friends’ lists and leaderboards, and your device’s notification token is erased.
30 days later, the following are permanently erased: your sign-in identifiers (Google and Apple identifiers, hashes of your email address and password, hash of the guest secret), your display name and your friend code. The remaining game history (games, scores, streaks, badges, coin transactions) is no longer linked to any sign-in method or any name: it is pseudonymised, and is used only for game statistics (section 4).
For up to 30 more days, erased data may remain in our encrypted backups, which are kept for 30 days and used only to restore the service after an incident.
4. Data kept
After erasure, we keep:
- the pseudonymised game history (games, scores, streaks, badges, coin transactions), linked to a random technical identifier that no longer identifies you directly, kept for statistical purposes with no time limit;
- Temporia+ purchase events, which are accounting records, for the legal retention period for accounting records (10 years in France);
- Matomo audience measurements, only if you had consented to them: linked to the same pseudonymous identifier, they are deleted no later than 13 months after collection.
Retention periods are detailed in the privacy policy.
5. Temporia+ subscription
Deleting your account does not cancel a Temporia+ subscription. Cancel it yourself from your App Store or Google Play account settings, otherwise it will keep renewing.
6. Contact
For any question: dpo@pixicode.dev or temporia@pixicode.dev. The publisher’s full details are in the legal notice.
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